Do I have to pay a deposit to open a reseller account?
No. You can open an account right away and there is no deposit or any other upfront cost.
Is there a minimum number of registrations required each month to keep open a reseller account?
No your account will remain active regardless of monthly registrations numbers.
How do I sign up online for a reseller account?
Please visit our sign up page to create a reseller account, or alternatively contact our Partner Managers on 1300 665 491 or email partners@tppinternet.com.
Can I have someone contact me to answer more questions about the TPP Wholesale Partner Program?
Yes, please complete this form and one of our Partner Managers will contact you.
If I need more information or support, is it available?
Yes, either before you join or after, use the dedicated email address for members of the TPP Wholesale Partner program, partners@tppinternet.com. You can also call and discuss your needs with one of our Partner Managers on 1300 665 491.
How do I pay for domain names I order?
Our default billing method is a 'pay as you go' system. When you would like to order domains, you deposit funds into your account with us and order domains against these funds. Alternatively you can pay for individual orders via credit card within the order flow.
How do I place funds into my "pay as you go" account?
There are several ways, the quickest being to 'top up' your account online with a credit card via the online management system. You may also send us a cheque (please post to PO Box 334 Manly NSW 1655) or direct deposit funds to be added to your account.
Our Bank details are:
Account Name: TPP Domains Pty Ltd.
Bank: ANZ
BSB: 012-349
Account Number: 109116226
Please use your client account name or number as the deposit reference.
Please note that if you deposit funds by direct deposit, they will not be available for use until the funds clear in our account and the amount shows on our bank statement.
Alternatively, if you fax (1300 792 306) or email (partners@tppinternet.com) a copy of the deposit receipt from the bank, our accounts department can credit on receipt of this confirmation (please understand that deposit receipt numbers alone will not be accepted, the deposit proof MUST be a valid receipt from your financial institution).
Is there any other Billing Methods rather than 'pay as you go'?
Yes. TPP Internet does have an invoice billing system, whereby we send resellers a consolidated invoice at the end of each month. Contact one of our Partner Managers on 1300 665 491 or partners@tppinternet.com to apply for a credit account.
Is there any artwork available to promote that I'm an authorised reseller of TPP Internet?
Domain Name Shop is a fully customisable e-commerce system to enable you to sell and manage domain names via your website that can be tailored to your branding. It is used to automate the process of registering, renewing and maintaining Domain Names and other associated Internet services for your clients.
How does Domain Name Shop work?
All you need to do is fill in an application form, supply us with a hostname (e.g. domainnameshop.yourbusinessname.com) that points to our web cluster IP address (202.125.172.103), configure your branding, and we will set you up.
How long does it take to set up Domain Name Shop?
Set-up of Domain Name Shop is ultra fast. Once we have your completed application, Domain Name Shop will take about 30 minutes to implement (provided your hostname has been configured correctly).
How much can I charge my clients for Domain Names and associated Internet services?
TPP Internet will charge you our standard reseller pricing for the domain names/services that are purchased via your Domain Name Shop. You are able to set your own pricing levels (as long as they are above your cost price).
How secure is Domain Name Shop?
We understand that secure transactions are imperative to your business; Domain Name Shop has been built to incorporate SSL technology, the highest degree of Internet security available.
How does payment get processed via Domain Name Shop?
TPP Internet is an Australian company; so naturally, our servers are located in a secure, monitored data centre in Ryde, Australia.
What are your support hours?
We offer support on New South Wales business days, Monday to Friday 9am-6pm EST.
How are your servers monitored?
TPP Internet's servers are monitored by technicians at the data centre 24/7.
How is traffic measured?
Your traffic usage will be measured according to your inbound and outbound traffic.
Will I be notified when I'm reaching my traffic limit?
Our system will send you email notification when you approach your product's maximum bandwidth usage. At this point, we recommend that you upgrade your product to allow you access to an increased traffic limit (if applicable); otherwise, excess traffic will be charged at the rate specified in the hosting terms and conditions.
Can I create my own products?
Yes; Footprint customers will be provided with large amounts of hosting space, data transfer, email boxes and other additional features which can then be broken down into smaller products suitable for your clients.
How do I manage my customers hosting services?
Footprint customers will be given access TPP Internet's hosting control panel (control.tppinternet.net.au:8443). This interface will allow you to create your own products, provision client accounts and manage your client's hosting services.
Is there a test Interface where I can trial this control panel?
Yes; please contact your account manager on 1300 665 491 or email partners@tppinternet.com and we will arrange test access for you.
Is there a user manual for the control panel available?
Can my customers manage their own hosting services?
If you would like your customer's to manage their own accounts, you may grant them "Domain Administrator" access via your control panel. Domain Administrator access will allow your customers to manage their own accounts; for example add new mailboxes, change mail box passwords, configure email re-directs and out of office replies. This will not affect your account or your settings.
Can I upgrade to a higher Footprint product, for example from Business to Advanced?
Yes, if you need space for more domains than originally purchased, you can upgrade to the next Footprint level at a pro-rata basis. Any unused portion of your old product will be added towards the new product, to make the change more affordable and of course, easier. To upgrade, contact your account manager on 1300 665 491 or email partners@tppinternet.com
What is the maximum amount of domains I can host through Footprint?
Some companies who offer hosting services similar to TPP Internet's Footprint products have a tendency to cram as many customers into as little space on the server as possible. Although this cuts costs considerably, the server will not be performing to its full potential. A busy server tends to be slower and less reliable. TPP Internet limits the amount of domains allowed in each product as a means of controlling the load on our servers to ensure the best possible service for our customers.
Our largest premium Footprint will host and manage 500 domains without compromising the quality or performance of our servers. If you require more space than this, please call your Account Manager on 1300 665 491 for a customized quote, or email partners@tppinternet.com for more information.
Does TPP Internet offer Dedicated Hosting?
Yes - TPP Internet provides a brand new range of Dedicated Hosting products, running on VMware, aimed squarely at businesses that need high availability and ultra flexibility. Dedicated Hosting offers ultimate reliability and flexibility for you and your clients - no leasing contracts, no expensive hardware. Our Dedicated Servers are load balanced across a clustered set of Enterprise Grade Servers, so your clients won't suffer from downtimes or hardware failure. Click here for more information.
When does TPP Internet perform maintenance on the servers and how will this affect me?
TPP Internet reserves the right to perform scheduled maintenance at any time, however, we will endeavour to do this at a time that is least disruptive to the majority involved, as server maintenance may, or may not cause disruptions to services.
Does TPP Internet back up data stored on the servers?
TPP Internet routinely back up data stored on our servers to ensure that in the unlikely event of failure every precaution to protect our client's data has been met.
Who can I contact if I am experiencing difficulty or have any questions about my hosting service?
Your Account Manager is happy to help you with any queries you may have regarding your Footprint hosting service. You can reach them on 1300 665 491 or email partners@tppinternet.com.
How much commission will members be paid for each registration?
The table below shows the rates of commissions paid to a member of the Affiliate Program for each complete transaction.
com.au registration (2 years) $25.00
net.au registration (2 years) $25.00
org.au registration (2 years) $10.00
asn.au registration (2 years) $25.00
id.au registration (2 years) $10.00
com/net/org/biz/info registrations (per year) $10.00
Business Email (each year) $15.00
Business Email plus $20.00
Business Web Hosting $30.00
Business Web Hosting Plus $60.00
When is the commission paid?
Affiliates will be paid commission in the first 14 days of each calendar month. There is a minimum payment of $30, amounts less than $30 will be rolled over until the next calendar month's payment.
How is commission paid?
All commission payments are made by direct deposit into your nominated bank account. Affiliates are able to update their banking details at any time in the TPP Internet Online Management System.
How can a member update contacts and payment information?
Members can log into the TPP Internet Online Management System, click the link 'Affiliate Management'; once logged in, you can view and edit your contact details as well as your banking details.
What statistics are available?
In the TPP Internet Online Management System you can view a variety of statistics relating to your Affiliate account, including:
Number of users that have clicked the links on your site through to TPP Internet
Number of completed orders that have been generated by your visitors
Percentage of orders in relation to click throughs
Is there any cost to be in the Affiliate Program?
No. Membership is free and there are no ongoing or hidden fees either.
Where can I get more help on the Affiliate Program?
ADSL stands for 'Asymmetric Digital Subscriber Line'. It provides high speed, always-on access to the Internet from your home or business telephone line.
By sending digital signals over the telephone line, it provides broadband Internet access without interrupting your normal (and concurrent) use of the telephone line for placing and receiving phone calls.
It provides an effective way to provide Internet access in a variety of situations, without the complications of configuring and operating a modem. It has a number of technical advantages compared to accessing the Internet via a dialup modem or other means.
The 'Asymmetric' part of these services is related to their data transfer speed, which is slower on the 'upload' (to the Internet) direction than it is on the download (from the Internet) direction.
This is similar to a 56k modem, which is only 'fast' in the download direction, and slower uploading.
Most other commonly available data services (such as Telstra leased lines, ISDN and Wireless) are Symmetric - meaning that the upload and download speeds are the same.
TPP Internet has a symmetric option for DSL as well (512-S), which offers a 512 kilobit per second transfer rate in both the upload and download directions.
How fast is ADSL?
You have a choice of access speeds with ADSL:
512k/128k
Which means that your peak download speed is 512 kilobits per second, and your peak upload speed (back to the Internet) is 128 kilobits per second.
This is our recommended entry level speed for Broadband ADSL. Voice over IP can be used on this speed, however customers should take care not to generate too much traffic whilst using Voice over IP, or conversation quality may be impeded.
1500k/256k
Which means that your peak download speed is 1500 kilobits per second (or 1.5 Megabits per second), and your peak upload speed is 256 kilobits per second.
This is the speed that we recommend for general Internet use. 1500/256 provides enough bandwidth for general day-to-day Internet usage and Voice over IP.
512k/512k
Which means that your peak download speed is 512 kilobits per second and your peak upload speed is 512 kilobits per second. Note that due to the way TCP/IP works, you will not be able to attain the peak speed in both directions simultaneously.
This speed is only recommended for customers in need of higher upload speeds.
Up to 8192/384
Which means that your peak download speed may be up to 8192 kilobits per second (depending on the length and quality of your telephone line), and your peak upload speed is 384 kilobits per second.
This speed is recommended for small businesses with a lot of Internet traffic and Medium - large size organisations. This speed will support high quality Voice over IP, as well as high quality video streaming and other interactive Internet content.
What advantages does ADSL offer?
ADSL offers a number of advantages over 'dialup' Internet access:
* It is very quick to connect - the connection establishes very fast, without needing to wait for ages to 'dial up'. It is 'just there' - when you need it, instantly.
* It is dramatically faster than a dial modem or ISDN connection - up to 50 times faster, in fact! This makes an enormous difference to the effectiveness of your Internet experience
* ADSL seamlessly 'shares' a phone line along with normal 'voice' services. Your phone is not engaged when you are using the Internet - in fact you can freely use the phone at the same time as you access the Internet! No more busy signals for people trying to contact you while you surf.
* No second phone line needed. You can easily offset the costs of ADSL by $30 per month or more - this is the amount you might have otherwise spent on a second phone line and on local calls to access the Internet with a modem, without interrupting the use of your primary telephone service.
* You can save time and frustration by never having to wait for a modem to connect, or suffering connection dropouts, in addition to the hugely increased download speeds available
* It is far more cost effective than any previous alternatives for providing broadband connections to most home or office locations. Most other technologies providing access at more than 256 kilobits per second to residential and small business environments are more expensive than ADSL
What are the limitations of ADSL?
There are a number of technical limitations and issues to be aware of when contemplating an ADSL connection to the Internet:
ADSL is not available on all phone services
Some design aspects of the Telstra copper line network mean that some locations cannot support an ADSL service - even if your exchange is nominally 'ADSL enabled'. These Telstra network limitations are beyond our control.
Agile data services or ISDN are great alternatives in many situations where ADSL can not be delivered.
ADSL is not a guaranteed bandwidth service
Unlike conventional leased line services, the achieved performance of the ADSL network is not guaranteed.
Telstra's copper line network architecture, and the manner in which ADSL data is moved around the city, mean that network congestion is possible in your line at some times. The speeds quoted for ADSL services are theoretical maximum rates.
Performance of the network may vary by time of day or may decrease over time due to increased network interference in the Telstra copper line network.
ADSL is only fast in one direction
The asymmetric transfer rates provided by ADSL are designed to optimise the speed of Internet downloads.
As a consequence, the upload speed on ADSL is far slower.
This means that ADSL is often unsuitable for situations where you intend to upload (or serve) large quantities of data from your location back out into the Internet.
However, we now have our SDSL service offering available for situations where you wish to have symmetric throughput, at a slightly higher cost.
ADSL is less reliable than dedicated broadband links
Because ADSL runs over the copper voice telephone network, ADSL achieves a lower reliability level than a business oriented leased line connection.
* If an ADSL connection fails, it may take some time to restore.
* Telstra reserve the option to 'modernise' their network at any time, which may result in an ADSL service becoming permanently unavailable on your line.
* Telstra will not guarantee the long term provision of ADSL and may withdraw the service permanently from being available over the copper line network in some or all locations.
How do I apply for your service?
* Make sure your phone number is connected to an ADSL-enabled exchange (use our Availability Check we have here). You can proceed providing that tool says that ADSL is available at your telephone exchange.
* Signup Online
* If you run into operational questions filling that in, or you want to talk to our staff about your options for hardware etc etc, please just call us during office hours on 1300 665 491 and speak to one of our sales staff about it, or drop a line to sales@tppinternet.com.
* Note that if your order can not be provisioned by us for any reason, no charges will apply. You only pay us if the service works.
How can I find out if my exchange is ADSL enabled?
ADSL is available in an increasing number of areas. Please consult our coverage information pages for information about our current ADSL coverage regions.
Chances are that your area is either enabled for ADSL already, or will be enabled very soon!
You should also be aware that ADSL is not available on all telephone lines. There are a number of technical limitations (including the physical length of the copper line from your house to the phone exchange) that can stop you being able to access ADSL.
What are the possible 'technology blockers' that mean that I might not be able to get ADSL on my phone line?
There are a number of these. ADSL is a technology designed to re-use the old copper phone lines in a new way. In some cases, that new way just isn't possible to achieve. As a result, some customers who ask us to set up ADSL on their line will be disappointed to have their request rejected.
* Transmission Loss Too High : This usually means the distance to the exchange is too far or the quality of the copper is poor.
* Incompatible Infrastructure - RIM : This usually means that there is fibre optic equipment between you and the exchange.
* Incompatible Infrastructure - Pair-Gain : This means your phone line is currently supporting 2 telephone numbers, for example your next door neighbour and you share a line.
* Incompatible Service on the line : This usually means there is electronic equipment between you and the exchange that does not support ADSL.
* Incompatible Service type (ANT1) : Equipment on the line, usually near the location of the phone, that interferes with the DSL service.
* Other miscellaneous reasons (e.g. address does not match phone service)
Note that you pay nothing in cases where we are unable to deliver ADSL to your chosen phone line.
What ADSL devices can be used with the TPP Internet ADSL service?
Pretty much any ADSL device should work with our service. If its on sale in Australia, chances are that it is fine.
We sell and support the DSL modems and routers listed in the respective Hardware sections of our website. However any that are listed on this page should work with our service as well: http://www.telstra.com.au/adsl/equipmnt.htm.
Providing the ADSL device you are considering has an Australian certification, you can be reasonably confident that it should work.
Of course, for a 100% confidence level, we suggest you buy your ADSL device from us - and if it doesn't work for you, we'll simply change it over for one that does.
What if I can’t connect the modem/ router to my network?
If you have problems connecting your modem/ router to your network, please contact your local IT specialist or the manufacturer directly. If you purchased the hardware from TPP Internet, please contact NetComm or visit http://www.netcomm.com.au/ for more information.
So what happens behind the scenes when I order ADSL from TPP Internet?
A new device called a DSLAM has to be installed in your local telephone exchange before ADSL can be ordered for your phone line.
So if your exchange isn't DSL enabled yet, it is worth checking back later, because it just might be enabled soon. This applies for rural townships, as well as for capital cities!
Each DSLAM supports a number of connections to customers. These devices are very expensive.
On the 'upstream' side, this device is attached to a very high speed data network link, which connects from that exchange back to an in-state aggregation point for the provider concerned (typically somewhere in your states' capital city).
The DSLAM is capable of transmitting DSL. And it sits there, waiting for you to order a DSL service into your local exchange.
When you order ADSL from TPP Internet, orders are placed into Telstra to connect your line to us.
A technician at the exchange will then 'jumper' your copper telephone line to a 'port' on the ADSL DSLAM and then back to the telephone exchange switch (the thing that does normal phone calls). Your phone line will also run through an ADSL filter, in some cases this can be a separate device, and in others, for example Agile DSLAMs, the filter is built in to the DSLAM.
The splitter/filter is essentially identical to the one that you need to fit at your own home at your end of the line.
The splitter makes sure that only 'sound' goes to the devices that expect 'sound' on the wire, and only 'high speed computer data' goes to devices that expect 'high speed computer data'.
The DSLAM line concerned also needs to be configured so that when data is moved to and from your line, it gets routed to the correct part of the aggregation server back in your capital city.
The configuration done at this point makes sure that when bytes go in from your place, they get routed to your chosen ISP's broadband link to the same aggregation point.
Back at your house, you attach a filter/splitter to your phone line to (again) make sure that the 'sound' (only) makes it to your 'sound' using devices (phone, fax, answering machine, modem etc).
Importantly, the splitter also ensures the reverse is true - that the ADSL device is not adversely affected by the use of your telephone at the same time.
The ADSL box connects directly to the copper exchange line (without a filter) so it can experience the happy non-sound high frequency mess which is ADSL, and turn it back into Internet packets for you.
Meanwhile, all the way back at the other end, your ISP connects your account up to the Internet via its authentication servers and its routers and switches and servers, and moves all your data to the greater Internet and back again. And the world is a happy place.
If I use my own ADSL device, what do I need to configure in order to use TPP Internet ADSL?
If you are using an ADSL device that we did not supply, it will need to be configured to work with our service.
The only configuration that typically needs to be done is to set two configuration 'magic numbers', which are called the VPI and VCI numbers. Somewhere in your ADSL device (or in some cases, in the driver software that comes with it), there should be a couple of boxes for you to fill in or change these values.
The correct values for use with our service are 8 and 35 respectively (sometimes in separate fields, sometimes in a single field, specified as 8/35 )
Once your ADSL device is set for 8/35, you can plug it in to your phone line and you should see 'line sync' after several seconds (maybe up to 30 or so).
'Line sync' means that your ADSL device 'sees' the ADSL DSLAM at the telephone exchange and is ready to use it. On most ADSL devices this means that an appropriately labeled light goes solid.
If you have phone or other non-ADSL devices on your line - any such devices at all - they need to have line filters installed to protect them from the ADSL line noise (and to protect ADSL from interference from the phone and/or other devices, too - which can stop ADSL working).
Once you have line synch, you can get your computer or in most cases, your ADSL Router to log in to our ADSL service over your line.
Your TPP Internet assigned login name will be : someusername@xxx.xxx.xx
(you should replace someusername with the user id we assigned for you).
TPP Internet will also assign a password to you for your ADSL access.
You need to plug that username and password into your ADSL Routers web-based configuration page. You can obtain other TPP Internet configuration settings from our support web pages.
Does ADSL use extra wires in the phone line, or does it use just the 'normal' ones?
The phone wires used by ADSL are exactly the same (two) wires used by your normal telephone handset.
You do need to install a line filter. This filter (they also come in 'central filter' and 'central splitter' versions and we highly recommend you get one of these installed) separates the audio signals used by your phone (or fax, or modem, or answering machine) from the high frequency digital signals that ADSL uses.
You need to ensure that every device in your home or office which shares the line with the ADSL device has a line filter fitted to it.
I would like to change to TPP Internet ADSL from Telstra Big Pond ADSL. Will that cause me any problems?
It's easy, and its very cost effective, to move to TPP Internet from BigPond (or from any other provider participating in the 'fast transfer/churn' process.
Please consult the ADSL Churn section within the Terms and Conditions for further information.
I have an alarm system on my phone line. What does that mean in terms of ADSL access?
It means you need to get your Alarm company to come out and organise the installation of a central splitter, so that it keeps working properly with ADSL, and so that ADSL keeps working properly with the alarm system.
Specific details vary between alarm companies. But the point in general is that an alarm system is essentially like another phone or fax or answering machine, and it needs a line filter installed in front of it. The thing about alarm devices is they are (deliberately) wired into your office in a way that hides them from view and from easy access. So you just need to get your alarm company to help you to make it all work right by doing the appropriate wiring of a line filter into the alarm box.
Please be 100% clear that we take no responsibility for the correct operation of your alarm system in the presence of ADSL services. This is entirely a matter between you and your alarm system vendor.
How long will my sign-up process take?
A typical time frame is 9 days from receipt of your order to the provision of a working ADSL service (providing your service can be provisioned by our carrier - sometimes it can't, and in this case, you don't pay anything for our making the attempt).
Does it matter which brand of ADSL device I buy? Will some work faster/slower/better/worse than others?
There are many ADSL routers available in the market today.
If you are unsure of what to purchase or find this all a bit too technical, we highly recommend that you purchase your ADSL hardware from us, that way, you won't need to configure anything or worry about support. Our modems are shipped pre-configured, all you need to do is plug it in; and our Technical Support staff are very familiar with the hardware we sell, so will be able to provide you with the best support, if you need it.
You can, however select your own ADSL hardware and purchase it from elsewhere.
If you do this, we recommend you purchase one with the following features:
* Australian telecommunications approval. (A-Tick)
* Support for ADSL and ADSL2+
* Ethernet based router with built-in PPPoA/PPPoE client.
I checked my phone number, and my exchange is not yet 'ADSL enabled'. Will that change?
Exchanges are enabled for ADSL on a continuing basis. So it is worth while checking back with us (via the availability check on our website) to see if your phone number has magically 'become enabled', from time to time. You just might get a positive surprise.
Does TPP Internet support PPPoE or PPPoA for ADSL services?
You can use either one. The service works with them both.
You can buy your ADSL equipment for your service at the same time as you order your service, or use an existing, approved, device if you already have one.
Please note that TPP Internet strongly recommends that you buy and use an Ethernet based ADSL device rather than a USB or PCI based unit. This is because there are widespread problems with software drivers in some combinations of USB or PCI card ADSL devices and some operating systems.
Practically all modern computers either have an Ethernet port, or can easily have one added.
Do I have to have a working voice phone service on my ADSL line?
Yes, you do need to have, and maintain, a working voice telephone service on your ADSL line at this time. This is not a technical limitation, it is a business rule that Telstra impose on the situation by their own choice. If you cancel the voice service on an ADSL line, the associated ADSL service will also be cancelled.
Login