Online Marketing - Hot Goanna Terms and Conditions

TERMS AND CONDITIONS AND AGREEMENT between Hot Goanna Pty Ltd, "Kay House" Suite 1A, Level 4 35-39 Scarborough St Southport QLD 4215, Australia, AND THE CUSTOMER (customer).

The applicant wishes to procure Online Marketing services from Hot Goanna. These Terms and Conditions cover the following Hot Goanna services: PPC, SEO, SEM Support and Landing Pages.

PPC (Pay Per Click) 3 Month Agreement

This initial agreement is for a consecutive period of 3 months ("minimum term") except where otherwise agreed, and will continue until, either the customer cancels the service online via the online management system (OMS), advises in writing, or by email to support@hotgoanna.com.au that the services are no longer required.

Such notice will be conditional on all accounts being paid in full, otherwise this agreement and contract will continue from month to month. During the minimum term the service cannot be paused or suspended. The customer may cancel within the minimum term via the Online Management System (OMS) on payment of an early cancellation fee of $330 inclusive of GST.

Should the customer not wish to continue the service after the minimum term has passed, notice needs to be given at least one business day before the end of the current monthly billing cycle, otherwise this agreement will continue from month to month.

When a customer cancels their service after the minimum term has passed, no refunds will be provided for any outstanding days or Adspend that remains for the remaining part of the current monthly billing cycle. The monthly billing cycle starts on the 15th of every month and ends on the 14th of the next month.

Instructions in relation to the operation of the Online Marketing services, from the customer to Hot Goanna will be by way of email to support@hotgoanna.com.au and no voice based permission system will form an amendment, alteration, direction or consent in any matter.

Hot Goanna will provide the web marketing services to the customer outlined and agreed to on the Agreement of Services form. Upon signing the Agreement of Services form, the customer, whose details form part of this Agreement, agrees with these Terms and the Conditions of use of any service offered by Hot Goanna.

The customer authorises their credit card to be debited with monthly Account Management Fees, and Advertising Costs each month (in advance). The customer authorises Hot Goanna to debit their credit card with such account charges and fees as are due and payable at that time, using this as authority until the agreed service is cancelled.

PPC (Pay Per Click) Month by Month Agreement

This initial agreement is for a period of one month except where otherwise agreed, and will continue until, either you the customer advises, in writing, or by email to support@hotgoanna.com.au that the services are no longer required.

"One month" is the time from the date of commencing the service to the anniversary date. Should the customer not wish to continue the service, notice needs to be given at least one business day before the end of the billing period.

Example: The service has been ordered on June 1, and the campaign goes live on June 5. In this case, the customer will be billed from June 5 until July 4. Should the customer not wish to continue the service, notice needs to be given on July 3 the latest; earlier if July 3 is not a business day (Monday - Friday).

Such notice will be conditional on all accounts being paid in full, and that a minimum of 1 business day notice in advance of such termination shall be given, otherwise this agreement will continue from month to month.

No refunds will be given for services that are being cancelled mid-month.

Landing Pages

When a landing page is ordered by the applicant, Hot Goanna will host the landing page, free of cost, on behalf of the applicant. Landing pages are only available in conjunction with the order of a PPC (Pay Per Click) service and remain the property of Hot Goanna.

If the applicant has an existing domain name registered with TPP Internet and wants to use this domain as the name for the landing page, we will install URL forwarding from the applicant's URL to the landing page at no cost. The landing page will be removed if the applicant cancels the PPC service.