Shared Hosting

Cancellations for web site and email hosting orders will only be accepted within 7 days of the product/s being ordered.

Cancellations requests must be submitted to TPP Internet in writing. Written requests must be emailed to policy@tppinternet.com from the customer email address, or faxed on the customer’s company letterhead to 1300 792 306.

A refund will be provided, less a 10% administration charge.

Cancellations will not be accepted after the 7 day grace period; no refund will be provided for any remaining product term.

Customers who choose to purchase a Web or Email Hosting product under the recurring billing system acknowledge that the minimum contract term for such products is three months. Customers may not cancel the product within this initial contracted period. After this period, the contract is automatically renewed on a month by month basis.

Customers who choose to be billed under the recurring billing system understand that the credit card supplied on sign up will be automatically charged on the initial billing anniversary date, unless they expressly cancel the contract in writing 30 days prior.

If an automatic billing transaction is unsuccessful (for example the credit card is declined), the service will be suspended until payment is made. If successful payment is not made within 30 days of the anniversary date, the service will be cancelled and deleted from the hosting platform.

Customers will be notified by TPP Internet when bandwidth usage is approaching a products’ limit. At this time, the customer will have the opportunity to upgrade to a product with more bandwidth (if applicable), alternatively, a charge of 8c per MB of excess data traffic will be charged to the customer’s credit card. Failure to pay for excess data transfer may result in account suspension which will cause disruptions to services.

TPP Internet Web and Email Hosting customers accept responsibility for any information and materials issued over the service and indemnify TPP Internet harmless against any liability in relation to such information and material.

Customers acknowledge that Web or Email Hosting and Footprint Hosting products are not designed for sending mass email campaigns such as newsletters or promotional emails. Customers may use the Web or Email Hosting and Footprint Hosting products to send and receive reasonable amounts emails as would be expected during normal business/personal operations. TPP Internet reserves the right to determine what violates this policy and violation may result in cancellation of services without refund.

TPP Internet does not allow use of our network to send or originate SPAM / Unsolicited Email messages. We reserve the right to determine what violates this policy and violation may result in cancellation of services without refund.
Pornography and sex-related material and merchandising are expressly prohibited on our network. This is also true for sites that promote illegal activity of any type or content that may be damaging to our network, servers. Links to such materials are also prohibited.
You acknowledge that if we are made aware of content that is determined to be, at our discretion, unacceptable, undesirable, offensive, indecent, obscene, excessively violent or otherwise objectionable, we reserve the right to cancel a service that breaks this content policy without refund.
TPP Internet reserves the right to schedule server maintenance at any time, which may or may not affect services on the platform. TPP Internet will endeavour to perform maintenance during a time that will be least disruptive to the majority involved.

TPP Internet routinely backs up data stored on the TPP Internet servers; however, such data is not guaranteed to be stored for extended periods.